How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 80331
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

My frigidaire gallery just went off show off on the display

Customer Question

My frigidaire gallery just went off show off on the display but no lights inside
Submitted: 2 years ago.
Category: Appliance
Expert:  Tyler Z. replied 2 years ago.
To turn the refrigerator back on, you should just be able to press and hold the POWER button in the upper left hand corner of the dispenser panel for 5 seconds to turn the unit back on. If not, then unplug the unit and wait 5 minutes and then try again. If it still won't work, you need a new front display board. We are on the honor system here. Please remember to rate my service before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.
Customer: replied 2 years ago.
I did that about 5 times but the lights in refrigerator and freezer is not working the display is showing off. In the past when I turn the refrigerator off to clean the lights stay on
Expert:  Tyler Z. replied 2 years ago.
Aye, I understand that, but if it won't reset by pressing and holding the power button and unplugging the unit for 5 minutes won't work, the display board will need to be replaced. That's not something you can control.
Customer: replied 2 years ago.
Ok thanks
Expert:  Tyler Z. replied 2 years ago.
Not a problem and I'm sorry about the bad news but I wish you only the best.
Expert:  Tyler Z. replied 2 years ago.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?