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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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We have had a Maytag refrigerator years, the

Customer Question

Hello. We have had a Maytag refrigerator for some years, the bottom freezer has been icing up for the past few weeks, even after defrosting. Can you advise, please? Thanks. *****
Submitted: 2 years ago.
Category: Appliance
Expert:  Tyler Z. replied 2 years ago.
Do you have a model number so I can better assist you? It should be located on a sticker near the ceiling of the refrigerator section. And can you explain what you mean by "icing up"? What are you seeing EXACTLY.
Customer: replied 2 years ago.
Hello, Tyler. Model no: MBF2256KEW. I see ice covering some of the frozen foods, and a whiskery sort of ice on others. Hope that helps.
Expert:  Tyler Z. replied 2 years ago.
OK the first thing you'll need to do is get an alternate thermostat and put it in the freezer to see what temperature the freezer really is. Let me know when you find this out.
Customer: replied 2 years ago.
Where do I get an alternate thermostat? What is it?
Expert:  Tyler Z. replied 2 years ago.
Just a cheap thermostat which you can pick up at a grocery store.
Customer: replied 2 years ago.
So when I have the information do I come back to the website and cite the reference number?
Expert:  Tyler Z. replied 2 years ago.
yes, just post back when you get the information.
Customer: replied 2 years ago.
OK, thanks. Goodbye.
Expert:  Tyler Z. replied 2 years ago.
ok goodbye
Customer: replied 2 years ago.
I've already replied once. My local "grocery store" has never heard of an "alternate thermostat", nor has my local Home Depot.The lower-left side of the freezer has a huge amount of what I can only describe as "whiskery ice". Please advise...
Expert:  Tyler Z. replied 2 years ago.
"alternate" isn't part of the name. I'm talking about an "alternate" thermostat other than the thermostat which is built into the refrigerator already---as in any cheap thermostat which you can buy at any grocery store which measures the temperature.