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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 79605
Experience:  9+ years being an appliance technician with factory training.
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Why won't my front loading washer drain? the wash cyclce will

Customer Question

why won't my front loading washer drain? the wash cyclce will run, but will not drain.
Submitted: 2 years ago.
Category: Appliance
Expert:  Tyler Z. replied 2 years ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.So there are a few things that will stop the unit from draining on this model. You need to pull the washer forward and remove the screws coming into the back panel. Remove the back panel and you can see the drain pump mounted to the floor below the tub. You need to be ready with a wet vac or a lot of towels because the next part is disconnecting the hoses from the drain pump. Make sure the washer is unplugged, then disconnect the hoses and remove the drain pump. Check for any debris in the drain pump. If you find nothing, then reassemble everything and test again. Otherwise just remove the debris and you'll be good to go again. If it still won't drain, check for 120 volts between the 2 wires going to the drain pump when it should be draining. If you're getting 120 volts and it's not draining, replace the drain pump (yes again). If you're not getting 120 volts, you'll need to order and replace the main relay control board.We are on the honor system here. Please remember to rate my service before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.