How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22557
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

Have a Kenmore Ultrasoft 280 water softener. Sat while

Customer Question

Have a Kenmore Ultrasoft 280 water softener. Sat for a while with no salt in it. Added salt and adjusted the level on the panel... When hitting the recharge now button it hums for about 10 minutes then shuts off and displays err1. I am pretty handy with this stuff if I know what it should be doing but this is my girlfriends unit and I don't know it's sound and such. I have checked that the turbine is turning as it does seem to count gallons when water is flowing. I cleaned the jets and venturi but now do not know what to try from here
Submitted: 2 years ago.
Category: Appliance
Expert:  Kelly replied 2 years ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! The Err1 means the motor has issues. See page 5-2 of the manual at the URL below.