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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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I have a kitachenaid refrigmodel#kbrs19ktwh5. Water collects

Customer Question

I have a kitachenaid refrigmodel#kbrs19ktwh5. Water collects in the bottom pan and freezes. When enough water freezes the next time it defrosts water runs out on the floor. Is something plugged or what?
Merlin Schulz ***@******.***
Submitted: 2 years ago.
Category: Appliance
Expert:  Randy 43 replied 2 years ago.
do you mean in the freezer ? there is a big sheet of ice on the bottom floor ?