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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Why aren't the dishes on the top rack of my dishwasher

Customer Question

Why aren't the dishes on the top rack of my dishwasher getting clean?
Submitted: 2 years ago.
Category: Appliance
Expert:  Tyler Z. replied 2 years ago.
Do you have a model number so I can better assist you? It should be located on a sticker around the front frame of the tub and can be seen if you open the door. The model will start with a "K" for Kitchen Aid. Also, I need you to run a quick test for me. If you run a cycle with nothing inside except 4 cups on the top rack (one in each corner) facing upwards, when you open the dishwasher after 15 minutes, are the cups filling up with water?