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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22266
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a Kenmore Intuition vacuum model 116.28014700 that will

Customer Question

I have a Kenmore Intuition vacuum model 116.28014700 that will not turn on. There is power to handle as lights turn on but the motor does not start. I thought the problem was in the swivel connection but replacing that $82 part made no difference. What am I missing
Submitted: 2 years ago.
Category: Appliance
Expert:  Kelly replied 2 years ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! The most common issue is with the wiring and connections. If they are good to the motor, the thermal protector on the motor may be faulty. Are you able to access the motor and measure the voltage going to it?