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Larry, We have a 1997 GE Mogogram built in Fridge that has…

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Hi Larry, We have a...
Hi Larry, We have a 1997 GE Mogogram built in Fridge that has stopped cooling the refrigerated side and wont get cool enough to freeze on the freezer side... all the fans seem to be working... cant locate the coils to see if they are frosted over ? any suggestions ?
Submitted: 3 years ago.Category: Appliance
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Customer reply replied 3 years ago
also, the service manual for this model does not match the physical appearance of our model so some of the repair / service pics do not match with areas needed to access for repair.
Answered in 4 days by:
7/15/2015
Appliance Technician: Kelly, Appliance Technician replied 3 years ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,980
Experience: Highly accurate diagnostician with over 30 years experience!
Verified
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! The evaporator coil is at the top of the freezer compartment. There is a small removable panel up there with slots in it. Can you carefully place your fingers through the slots in the front to see if you can feel ice or frost built up on the coil? Be careful, the edges can be sharp. I suspect you have a defrost issue blocking air flow.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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