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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My GE bottom freezer top French door frig. Is lights out ,

Customer Question

My GE bottom freezer top French door frig. Is lights out , and no ice and water dispenser working. I can hear the motor on and the front door lights stay on, but the temp. In the frig and the freezer is dropping. If I unplug the unit and plug it in again, everything comes on again for a couple of minutes, but then back to the situation described above. We bought this unit 1/20/15 so I figured it must be a simple fix. Can you help me?
Submitted: 2 years ago.
Category: Appliance
Expert:  MRANSWER replied 2 years ago.
Call GE. There is a software problem on the board and they will send you a module to reprogram it or send out service to do the same. This is under full warranty no matter what anyway.