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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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The detergent door opens too late, and detergent ends up as

Customer Question

The detergent door opens too late, and detergent ends up as a ball of junk. Doesn't matter if we use the gel pack or the hard cubes.
Submitted: 2 years ago.
Category: Appliance
Expert:  Tyler Z. replied 2 years ago.
Do you have a model number so I can better assist you? It should be located on a sticker around the frame of the tub and can be seen if you open the door. Also, to be clear the dispenser lid is open by the end of the cycle correct?
Customer: replied 2 years ago.
Sometimes the detergent door pops open as I open the main door--that's when the detergent ball (with water mixed in) drops back into the dishwasher. I've got all kinds of numbers on the tag, and I couldn't pick the model number out of the group. What should it begin with?