How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I have a GE Monogram fridge model ZFSB23DXC SS. It was not

Customer Question

I have a GE Monogram fridge model ZFSB23DXC SS. It was not keeping Temp in fridge portion. I replaced Thermistor and motherboard. Now when I try to enter diagnostic mode I get "000" and "000" on both displays. Other than that, the display is blank the rest of the time.
Submitted: 2 years ago.
Category: Appliance
Expert:  Rob replied 2 years ago.
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.
Hello, I'm so sorry for the extended wait time. Do you still need help with this?
If so, I will try to locate some information on this for you.
Thanks Rob
Customer: replied 2 years ago.
Yes I need help
Expert:  Rob replied 2 years ago.
HAve you rechecked the connections to the display board?
Customer: replied 2 years ago.
I have. When I try to run diagnostic test (press + and - on both fridge and freezer) I get both displays (Fridge and Freezer temp) flashing "000"
Expert:  Rob replied 2 years ago.
This sounds like the main board
I have put a call out for the schematics of this machine
While Im waiting Ill opt out.
This means that if someone else has this information, they will respond to you directly.
In the meantime, please DO NOT rate or respond to this question, as this will lock your question