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The bottom of my freezer fills up. With water why?It is a…

Customer Question
The bottom of my freezer...
The bottom of my freezer fills up. With water why?
It is a whirlpool side by side
Submitted: 3 years ago.Category: Appliance
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Answered in 19 hours by:
7/5/2015
Appliance Technician: Rob, Home Appliance Technician replied 3 years ago
Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6,991
Experience: 20 yrs. working for a major domestic appliance company. Numerous training programs with cities, guilds and major manufacturers.
Verified
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.
Hello, I'm so sorry for the extended wait time. Do you still need help with this?
If so, I will try to locate some information on this for you.
Do you have the model number?
Thanks Rob
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Customer reply replied 3 years ago
Ed5fhexvto1
Appliance Technician: Rob, Home Appliance Technician replied 3 years ago
Hi
I am sorry, but that is not listed a s a valid model number so I am still unsure what type you have
Thanks
Rob
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Customer reply replied 3 years ago
ED5FHEXVTO1. Mod.HR12980504. Serial.Whirlpool
Appliance Technician: Tyler Z., Appliance Doc replied 3 years ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,261
Experience: 9+ years being an appliance technician with factory training.
Verified
I see the previous expert has opted out so I'll be helping you with your refrigerator. That model number works, thank you. This is a very common issue and it means that your defrost drain line has frozen over and will need to be thawed out. This often times happens for no reason at all and is just random. You will need to remove everything out of your freezer and remove the lower back panel inside the freezer. Use a hair dryer to thaw all the ice out and locate the drain hole. Pour hot water down the drain hole until it's draining properly again. Once it's draining properly blow compressed air down to make sure it's clear. If you don't have compressed air, use a turkey baster to make sure the drain line is clear and draining properly. Cut a solid copper piece of wire about 6 inches long. Wrap it around the defrost heater a couple times just above the drain hole and extend it 2 inches into the defrost drain hole. That will transfer heat into the drain hole when the defrost heater turns on and will prevent the defrost drain line from freezing over in the future.Also, if you didn't want to use a copper wire, there is an actual kit made which you can wrap around the heater if you wanted to buy the actual kit to perform this task. CLICK HERE for kit We are on the honor system here. Please remember to rate my service before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.
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