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Whirlpool duet washer won't start

Customer Question
Whirlpool duet washer won't start
Submitted: 2 years ago.Category: Appliance
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Answered in 57 minutes by:
7/3/2015
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 2 years ago
Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10,750
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified
Hello from JA My name is***** will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 34 Years, and have over 100,000 in home repairs and over 60,000 phone and internet repairs under my belt.when you press the power button does the console light up?And if it does and you program a cycle and press start does the door lock or does the time display count down?and the door is closed correct?
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Customer reply replied 2 years ago
Did you see my. Follow up.
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 2 years ago
did not get any follow up!only have your first post (Whirlpool duet washer won't start)
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Customer reply replied 2 years ago
I press control, lights up, press start nothing happens. Also the selector switch has a hard time finding the right cycle time sometimes
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 2 years ago
ok so if it does not lock the door ,are you seeing any error codes ? after you press start?
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Customer reply replied 2 years ago
No error codes...nothing
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 2 years ago
Ok I have to suspect the door latch /lock assembly is not even telling the control board the door is closed.here is a link to the door latch assembly.http://www.repairclinic.com/PartDetail/b5p11/Whirlpool-Washing-Machine-Door-Latch/8182634/1094190?modelNumber=GHW9300PW4&ss=a11b5d895364&mr=1?rcaid=1000070 If you have any questions just reply back.
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Customer reply replied 2 years ago
Can I jumper it to prove the theory?
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 2 years ago
Yes on the main control board CCU you can jump the DS3-1 to the DS3-3 this will represent the door being closed.
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Customer reply replied 2 years ago
Having a hard time finding those two terminals
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 2 years ago
they are right on the main control board it is the only DS3 connector on the CCU.
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Customer reply replied 2 years ago
I see ds3 so is it the 1st and 3rd?
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 2 years ago
the DS3 connector only has two wires on it 1 and 3
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Customer reply replied 2 years ago
The door switch is good. Checked with a meter
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 2 years ago
ok the door switch assembly does more then just those two contacts .so are you saying those two terminals on the harness at the control has continuity when the door is closed?
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Customer reply replied 2 years ago
Yes when closed and not when the door is open
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 2 years ago
if the door switch has continuity on those two terminals only when the door is closed .then it has to be the CCU itself.here is a link for the part http://www.repairclinic.com/PartDetail/Main-Control-Board/8182789/1176630?rcaid=1000070 If you have any questions just reply back.
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Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 2 years ago
that is the control board the connection where on .
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Customer reply replied 2 years ago
Could it be the start button?
Customer reply replied 2 years ago
It was the button
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 2 years ago
the start button ?
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Customer reply replied 2 years ago
yes, when I short across the terminals behind the button, it starts
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 2 years ago
are you talking about the user interface behind the console?
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Whrlp Master Tech
Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10,750
10,750 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

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