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Our kenmore quiet pack 9 washer has stuck in the spincycle…

Customer Question
Our kenmore quiet pack 9...
Our kenmore quiet pack 9 washer has stuck in the spincycle of the drain and spend cycle and is flashing F 11. The machinne is not spinning but I cannot unlock the door to get the clothes out.Any ideas?
Submitted: 3 years ago.Category: Appliance
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Answered in 24 minutes by:
7/3/2015
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 3 years ago
Appliance Tech Dave
Appliance Tech Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3,004
Experience: 30 years experience specializing in Whirlpool, KitchenAid and Kenmore
Verified
Hello, this is Dave. This may be the motor control unit but lets try a few things first. Unplug the washer for a minute and then try it again. If only the pump is running let it run for at least 10 minutes. Let me know what happens.
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Customer reply replied 3 years ago
Unplugged the washer and replugged in. Entire control panel dark. pushed unlock door. No response door still locked. Pushed drain and spin button came on to say controls locked. Pushed and held for 3 seconds control locked light goes out and panel dark and door still locked
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 3 years ago
Lets unlock the door and see what happens. The bottom panel is held on with 3 screws down near the floor. With the panel off, reach up on the right side about 6" to find the unlock ring. Pull it and the door unlocks. You can get your clothes out and sometimes the washer will reset.
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