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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22300
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a GE Profile top freezer and I am having a leak in my

Customer Question

I have a GE Profile top freezer and I am having a leak in my refriderator. Water collecting on bottom, leaking from temperature control box in refriderator
Submitted: 2 years ago.
Category: Appliance
Expert:  Kelly replied 2 years ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! Your defrost drain has frozen and is not allowing the defrost water to drain to the condensate pan below the cabinet. Unplug the refrigerator for 24 hours and leave the doors open and the drain will thaw. It can be thawed faster but will require total disassembly of the freezer for access.