Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have Whirlpool model ED5LVAXWQ00. I cannot

Customer Question
I have Whirlpool model ED5LVAXWQ00...
I have Whirlpool model ED5LVAXWQ00. I cannot remove the ice dispenser tub. I depress the blue button on the side but the ice tub will not lift out. I have completely emptied all the ice from the tub - still no luck. The auger still works. Any idea?
Submitted: 3 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 42 minutes by:
6/30/2015
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,583
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified
############################################################################################## Hello from JA My name is***** will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 34 Years, and have over 100,000 in home repairs and over 60,000 phone and internet repairs under my belt. I would have to suspect that either the latch system for the ice container has broken or you have ice under the storage container .If it is the ice you will need a heat gun or hair dryer to melt the ice so the container can be lifted off. This can happen if the dispenser ice door does not seal properly allowing warm air to migrate and melt some of the ice in the container.Let me know if heating it up allows you to then remove the container.
Ask Your Own Appliance Question
Customer reply replied 3 years ago
There is no ice under the storage container. All the ice inside and out has been removed with a hair dryer. If the latch has been broken how do I remove the ice container without damaging the auger motor?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
You can not see under the ice container so it would be hard to say there is no ice under the container.And if the latch assembly is broken you will have to force the ice container off the door with brute force
Ask Your Own Appliance Question
Customer reply replied 3 years ago
I know there is no ice because there is about 1/2 inch gap between the bottom of the basket base and what it rests on. I can see all the way across underneath the base. Brute force it is.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
ok so yes you will need to just force it off . If the ice container is cleaned out what is the reason you need to remove the ice container from the door?
Ask Your Own Appliance Question
Customer reply replied 3 years ago
To empty ice into coolers etc. So, how does this work? Do I owe you $28. I still have the problem that I cannot take off the ice container.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
you asked the question of how does it come off .I answered buy pushing the button or forcing it off .I have no control if the button .latch is broken .You asked a question I answered the question.The web site is Just answer!Not Just fix.
Ask Your Own Appliance Question
Customer reply replied 3 years ago
Thank you Sir. When I tried this website, I was asked the question, "How much would you be willing to pay if you are happy with your answer?" I agreed to the suggested $28 and put down the deposit of $5 to start this process. Please do not take this wrong, but I am not happy with the answer. I will agree to pay the $5 to start this process but do not agree to pay the balance of $23. If you have charged me the full amount, please refund me $23. Thank you, ***** *****
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
Im sorry that YOU can not remove the ice storage container from the door .but I have told you the only two way to get the container off the door.If you are not strong enough to force it off the door how is that my fault.If you got to your medical doctor and he gives you bad news , do you still not have to pay for his doctors office visit!
Ask Your Own Appliance Question
Customer reply replied 3 years ago
Thanks for the reply. This isn't personal. Again, when I started this inquiry, the website asked how much would you pay if you were happy with the answer. I am not happy - so I do not want to be charged the entire amount. I agreed to the $5 original fee to begin the conversation. Please advise if you are not going to credit me the $23. If not I will contact the credit card company.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
I as an expert never get to see your personal credit info ,that is all done via Just Answer .You will need to contact their admin office for money questions.
Ask Your Own Appliance Question
Customer reply replied 3 years ago
thanks - what's the best way to contact them?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
through Email is the only way I know of
Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Master Tech Your Own Question
Master Tech
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,583
13,583 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

Master Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a whirlpool side by side refrigerator and freezer model
I have a whirlpool side by side refrigerator and freezer model number ED5FHEXSLOO and I still get water out the door but not the ice, The ice still makes in the ice maker but will not dispense through… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have a whirlpool refrigator model #GSF26C5EXY02 and the
I have a whirlpool refrigator model #GSF26C5EXY02 and the auger that dispenses the ice will not turn. I have replaced the motor, but no luck.… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Type your question here.My Whirlpool In-Door dispensing system
Type your question here.My Whirlpool In-Door dispensing system stopped dispensing ice. When you press the cube dispensing button, you can hear a motor running but no sound of ice moving. What is the p… read more
Master Tech
Master Tech
Whirlpool Master Technician
Vocational, Technical or Trade Scho
13,583 satisfied customers
I have a Kenmore side by side refrigerator model 106.55632500
I have a Kenmore side by side refrigerator model 106.55632500 bought in 2006. The ice maker MAKES ice just fine...but when I depress the mechanism for the ice to drop down the chute it will not work j… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
my icemaker is making ice but the handle inside the ice container
my icemaker is making ice but the handle inside the ice container is not turning to push ice into the shoot.… read more
Appl-Tech
Appl-Tech
Service Technician
134 satisfied customers
I have a GE profile frig and the ice dispencer has quit working.
I have a GE profile frig and the ice dispencer has quit working. It still makes ice and the water dispence function works. It started a few days ago with intermittent operation but now has quit comple… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Re: Whirlpool Refrigerator/Icemaker model ED5LVAXWQ00 My
Re: Whirlpool Refrigerator/Icemaker model ED5LVAXWQ00 My icemaker dispenser on the door does not work. I tried defrosting it. I cannot remove it per the manual. Please advise. THanks. M. Callahan… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
Ihave a Whirlpool Conquest with front indoor loading and dispensing
Ihave a Whirlpool Conquest with front indoor loading and dispensing ice tray. I have completly cleaned the unit, turned back on the ice make and allowed it to refill half way. The motor sound like it … read more
Tim Alan
Tim Alan
Appliance Technician
Associate Degree
1,240 satisfied customers
The ice dispenser is not working; I replaced the control board
The ice dispenser is not working; I replaced the control board W10184871. There is no 120VDC going to the dispenser motor. When I press the buttons for cube or crush, I can hear the relay switching po… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
Our Kenmore refrigerator makes ice cubes very well, but the
Our Kenmore refrigerator makes ice cubes very well, but the dispenser refuses to engage. I have taken out the ice bin, emptied, warmed and dried it completely, but to no effect. When we push against t… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
Out of the blue my Kenmore fridge ice dispenser stopped dispensing
Out of the blue my Kenmore fridge ice dispenser stopped dispensing (though it makes noise like it's trying). I see nothing blocking it when I look up the chute. However, I can't remove the ice caddy. … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
Side by side whirlpool gold-conquest frig. Ice maker in door
Side by side whirlpool gold-conquest frig. Ice maker in door quit working while power out X5 days. Small sound made when cup depresses ice dispens. Whats the likely problem? I have totally emptied ice… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Kenmore Refridgerator model 59292991_side by side with ice
Kenmore Refridgerator model 59292991_side by side with ice and water dispensor inthe front just quit dispensing the ice. Any ideas… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
I have a black whirlpool Conquest, Bowfront. The Ice and water
I have a black whirlpool Conquest, Bowfront. The Ice and water dispence from the left side freezer door. This is a side by side. In the last weeks I have been noticing an "earthy" smell and taste to m… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
I have a whirlpool side by side refrigerator model ed5pba.
I have a whirlpool side by side refrigerator model ed5pba. The ice maker has stopped dispensing ice. the motor makes no noise. This happened after a long (several days) power outage we had here in the… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Hello, I have a kitchenaid side by side cabinet depth refrigerator.
Hello, I have a kitchenaid side by side cabinet depth refrigerator. My ice dispenser just quit working. I have taken the ice drawer out and the metal dispensing coil was frozen. I have thawed and clea… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
We have a Kenmore, side-by-side with ice dispenser in the door.
We have a Kenmore, side-by-side with ice dispenser in the door. The dispenser has quit giving us ice. The ice maker still works fine and the storage bin inside the door is full of cubes, but the autom… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
Amana Refrigerator side by side Model number sxd22s2
I open the freezer door and ice fell to the floor. The bin was empty. When I closed the door I heard a grinding sound. this happen last night. I also noticed water driping on the floor from the door. … read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,606 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x