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Ask Tom Goellner Your Own Question
Tom Goellner
Tom Goellner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1627
Experience:  32 yrs. experience servicing major appliances and HVAC equipment.
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WE have a GE Profile front load washing machine (5 1/2 years

Customer Question

WE have a GE Profile front load washing machine (5 1/2 years old) that the black rubber gasket around the drum in the door opening in twisted and deformed. Is that repairable? Also, the drum looks like it is lower in the front and is not draining correctly. It was also agitated off the base when doing a load of sheets. Is this reparable and can you provide a ball park estimate of cost to repair?
Submitted: 2 years ago.
Category: Appliance
Expert:  Tom Goellner replied 2 years ago.
Remove the top ( screws in back, slide back slightly and lift off ) See if the large springs are still in place holding the tub. Remove the front bottom panel ( screws are at bottom ) and look if all the suspension rods are in place ( they look like shock absorbers ) Also remove the cap from the cleanout in front next to the pump and see if it is full of debris which will stop the pump from operating. These are the simple things to check for. Report back the results of this.
Customer: replied 2 years ago.
Looks like we have a broken spring and the cleanout was somewhat clogged. We saw three suspension rods. Should we order two springs and replacement suspension rods?
Customer: replied 2 years ago.
We do see all four suspension rods. What about the rubber gasket issue?
Expert:  Tom Goellner replied 2 years ago.
If you are referring to the large boot between the door and the tub ( not the thin one right behind the door) as long as it straightens out and has no tears in it once you replace the springs , you don't need to replace it. Are all the suspension rods still in their correct position , not broken from the holders on the top and bottom ? If so these too are OK.