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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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HiI have a 2117X. first time I have used it arm

Customer Question

Hi
I have a 2117X.
For the first time I have used it arm extended basis, three months continuously.
If A few weeks ago I noticed ice forming on the vents and bottom of the freezer on the right side. I also noticed the freezer at 14°. It had always been at zero. I have checked all of the door seals with a piece of paper and all have resistance when pulling the paper out.
Ice cream on the left-hand side is not frozen solid any longer.
I defrosted two weeks ago to eliminate the ice on the vents and bottom. We started the refrigerator and the freezer went to zero degrees after several hours. But now it is up to 12° and ice is forming again.
Glenn
Submitted: 2 years ago.
Category: Appliance
Expert:  Rob replied 2 years ago.
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.
Hello, I'm so sorry for the extended wait time. Do you still need help with this?
If so, I will try to locate some information on this for you.
Thanks Rob
Customer: replied 2 years ago.
yes
Customer: replied 2 years ago.
You said you need more info?