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Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience:  20 yrs. working for a major domestic appliance company. Numerous training programs with cities, guilds and major manufacturers.
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We got an error code E13 on our Bosch Nexxt 500 series washer and I was trying to see if i

Customer Question

We got an error code E13 on our Bosch Nexxt 500 series washer and I was trying to see if it was something I could fix myself.
I think my wife tried to was a few eyeglass cleaning cloths (small) and they were lost in the wash. She thought they might have stuck to something else, but couldn't find them, so they probably are somewhere in the drain pump mechanism.
Submitted: 2 years ago.
Category: Appliance
Expert:  Rob replied 2 years ago.
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.
You are correct, this is a draining issue.
The most likely place these will land up is in the filter , down on the front of the machine.
Did you check in there yet?
If the machine is full of water, DONT open it, let me know
In the meantime, Can I ask you to take a moment and rate my responses so far? Please use the smiley faces / stars, which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
This will not close your question and you can still come back to me if you need more help
Customer: replied 2 years ago.
Rob, I fixed this myself before your answer came in. It appears as though my credit card was charged. Do I still have to pay? Thanks.
Expert:  Rob replied 2 years ago.
Its up to you.
I only get credit for spending my time helping you, if you rate my answer.
If you feel unable to rate my answer, thats up to you