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My bosch won't move off clean

Customer Question
my bosch won't move off clean
Submitted: 2 years ago.Category: Appliance
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Answered in 4 hours by:
6/26/2015
Appliance Technician: Rob, Home Appliance Technician replied 2 years ago
Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6,991
Experience: 20 yrs. working for a major domestic appliance company. Numerous training programs with cities, guilds and major manufacturers.
Verified
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.
Im so sorry that no one else has responded to you.
Apologies for my delay in replying, I only just came online and saw your question. Are you still looking for help with this?
Please don't rate my answer until we have explored all possible avenues. Please just use the reply button to contact me.
This could be a heating issue
When it gets stuck in the wash mode, open the door and tell me if the water is hot or cold?
Thanks
Rob
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Customer reply replied 2 years ago
It is not stuck in the wash mode it is stuck on clean and won't move to the wash mode.
Appliance Technician: Rob, Home Appliance Technician replied 2 years ago
Hi
OK, thanks
When you start a new cycle, do you hear the drain pump run first? If so, does this stop or continue?
Is there water left above the filters?
Thanks
Rob
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Customer reply replied 2 years ago
it won't start a new cycle that is the problem.
Appliance Technician: Rob, Home Appliance Technician replied 2 years ago
Hi
Sorry, I dont seem to get it!
When you start a new cycle, absolutely nothing happens? No drain pump nothing?
Is there water above the filters now?
Thanks
Rob
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Customer reply replied 2 years ago
You can't start a new cycle, the switch is stuck on clean, the control panel won't move
Appliance Technician: Rob, Home Appliance Technician replied 2 years ago
Hi
OK
Im really sorry, Im not getting an idea of whats happening here
Ill opt out
This means that if someone else has this information, they will respond to you directly.
In the meantime, please DO NOT rate or respond to this question, as this will lock your question
Thanks
Rob
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Rob
Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6,991
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