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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14875
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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We have a Kenmore refrig that is out of service

Customer Question

we have a Kenmore refrig that is out of service contract....we leave it on all year....was told me to replace water filter as we are here is collecting under the freezer drawer.....due to water on the floor, I shut off the water valve. Now we have some frost flakes in the freezer....the light just went out. I turned water back on...freezer says 0 degrees...I have ice maker back on.....suggestions ?
Submitted: 2 years ago.
Category: Appliance
Expert:  Appliance Guru replied 2 years ago.
You have a clogged defrost drain line, you need to remove the back panel in the freezer and clear out the drain line under the evaporator. Defrost it and make sure the line is clear by using compressed air or a steamer. Once it is clear that will fix the issue. All I ask is please rate my service thanks!