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My washer will not agitate or spin

Customer Question
my washer will not agitate or spin
Submitted: 3 years ago.Category: Appliance
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Answered in 1 minute by:
6/26/2015
Appliance Technician: Tyler Z., Appliance Doc replied 3 years ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,266
Experience: 9+ years being an appliance technician with factory training.
Verified
Does the washer still fill and drain even though it won't agitate or spin? If so, then is the washer 100% silent when it should be agitating or spinning?
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Customer reply replied 3 years ago
Yes
Customer reply replied 3 years ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 years ago
Is there anyway I can get another tech who is online?
Appliance Technician: Tyler Z., Appliance Doc replied 3 years ago
Sorry, you didn't reply back for an hour and a half after I responded so I had already logged off by then. But it sounds like you just have a broken motor coupler since it still fills and drains. Below is a link to the motor coupler you'd want to order and replace and there is a video at the bottom of the link that shows you how to replace the part. CLICK HERE for motor coupler
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Appliance Technician: Tyler Z., Appliance Doc replied 3 years ago
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?
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