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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a Thermador BIC 24 built in coffee maker. It needed

Customer Question

I have a Thermador BIC 24 built in coffee maker. It needed descaled and cleaned, so I did both properly. I have cleaned it once before. After cleaning the water just goes directly into the drip tray. Nothing comes out of the nozzles in front. It is simply discarded. Unit sounds normal in the brewing process. Grounds discarded properly. Tried cleaning again only to find the pill discarded and not dissolved. Any suggestions??
Submitted: 2 years ago.
Category: Appliance
Expert:  Rob replied 2 years ago.
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.
Hello, I'm so sorry for the extended wait time. Do you still need help with this?
If so, I will try to locate some information on this for you.
Thanks Rob
Customer: replied 2 years ago.
That's my response? And I've already been charged?