Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

We have the LG french door fridge with ice and water

Customer Question
hello. we have the...
hello. we have the LG french door fridge with ice and water through the door. water was leaking into the freezer and causing large ice dams. Then noticed that the ice cream wasnt frozen and temp couldn't get cold enough.
took whole thing apart; found debris in the freezer drain. cleaned coils, vacuumed, etc. now still not getting cold enough and not making ice. freezer fan is running and no clicking from the compressor
Submitted: 2 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 38 minutes by:
6/20/2015
Appliance Technician: MRANSWER, Home Appliance Technician replied 2 years ago
MRANSWER
MRANSWER, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6,160
Experience: 30 YRS EXP. FACTORY TRAINED AND AUTHORIZED ON ALL MAJOR BRANDS
Verified
Is the evaporator coil frosted over its entirety?
Ask Your Own Appliance Question
Customer reply replied 2 years ago

it may have been since there was ice and frost all over the bottom of the freezer but we emptied it and unplugged it overnight to allow it all to melt before taking it apart to find the food debris in the drain in the upper back of the freezer.

Appliance Technician: MRANSWER, Home Appliance Technician replied 2 years ago
Take off the cover then and look at the coil as I need to know this with 100% certainty. Reply whenever you have the answer in case the unit needs to run a while.
Ask Your Own Appliance Question
Customer reply replied 2 years ago

OK that will take a while since it's a big job.

Customer reply replied 2 years ago

husband it was absolutely frozen solid before he turned it off.

Appliance Technician: MRANSWER, Home Appliance Technician replied 2 years ago
That would indicate a defrost issue, so the unit should cool fine after the ice was cleared if nothing was damaged by that ice build-up. I will await the answer about the coil.
Ask Your Own Appliance Question
Customer reply replied 2 years ago

that is what we thought but it did not fix the problem. Everything was cleaned, drain is clear, coils, etc vacuumed. Still not getting below 32 in freezer and hanging at around 44-45 in fridge. fan in freezer blowing cold feeling air.

Appliance Technician: MRANSWER, Home Appliance Technician replied 2 years ago
I am waiting on the answer.
Ask Your Own Appliance Question
Customer reply replied 2 years ago

it's frosted up big time.

Appliance Technician: MRANSWER, Home Appliance Technician replied 2 years ago
This is not defrosting. You will need and know how to use a voltmeter to figure out what has failed as only 3 parts are involved, so it is simply a process of elimination.
Ask Your Own Appliance Question
Customer reply replied 2 years ago

OK. we don't have one but relative does. what has to be checked?

Appliance Technician: MRANSWER, Home Appliance Technician replied 2 years ago
two things at the coil- see if the heater that runs under it has continuity thru it. On the right side there are 2 sensors with one wire harness- see if there is continuity between the brown and blue wire. The harnesses unplug easily and you can easily see what wires go to what, so testing takes just minutes. If you read no continuity then that part is bad. IF both parts test fine then you need a new main board on the back of the fridge.
Ask Your Own Appliance Question
Customer reply replied 2 years ago

thanks. it will be a while to get it and test. will be in touch. This thing has been a problem since the day we spent a small fortune on it. No more LG for me.

Appliance Technician: MRANSWER, Home Appliance Technician replied 2 years ago
Ok. You now know what is wrong and what to test for in order to solve this no-defrost issue, so my work with you is pretty much done as you need to do the diagnosis and appropriate repair as I described. A rating is appreciated for the help. thanks
Ask Your Own Appliance Question
Customer reply replied 2 years ago

ok so now we have replaced the sensor in the freezer and the control board and we are still not cold enough and not making any ice. fan is blowing cold air

Appliance Technician: MRANSWER, Home Appliance Technician replied 2 years ago
I have exhausted what I can do with you thru typing. I am making you an offer for live help.
Ask Your Own Appliance Question
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,536 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

80,845 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

17,409 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My french-door fridge/freezer is not making ice and the
Hello! My french-door fridge/freezer is not making ice and the bottom freezer is not cold enough to freeze food (food is actually thawing). … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Whirlpool Conquest Model GS5SHAXSB01. Freezer not freezing &
Whirlpool Conquest Model GS5SHAXSB01. Freezer not freezing & Ice maker not making ice … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Actually, its our LG refrigerator...the freezer is not cold
actually, its our LG refrigerator...the freezer is not cold enough (20degrees) but we set at 0; ice maker not harvesting ice. But happy to report Fridge seems to fine. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Kitchen aid refrigerator / freezer with freezer compartment
Kitchen aid refrigerator / freezer with freezer compartment on top, model number KTRS 19 KDWH00 , serial number EE0719301 , mfg date 02/95, Fan in freezer compartment is making noise, gets louder when… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
We have a freezer on the bottom of our Maytag French Door
We have a freezer on the bottom of our Maytag French Door refrigerator. Water keeps freezing in the bottom of the freezer. We have cleaned out vents and fans but it is still freezing up. … read more
Joel Swenson
Joel Swenson
High School or GED
3,219 satisfied customers
My whirlpool side by side refrigerator freezer is working
my whirlpool side by side refrigerator freezer is working but the refrigerator is not cold I hear the fan working but its not cooling … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
My upright freezer is not freezing it is cool but not
my upright freezer is not freezing it is cool but not freezing … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Kenmore Elite bottom freezer leaking. 795.71053.014. But
Water on floor daily and ice layer on bottom of drawer… read more
Joel Swenson
Joel Swenson
High School or GED
3,219 satisfied customers
I have a ge side by side freezer/refrigerator that is not
I have a ge side by side freezer/refrigerator that is not freezing ice or frig staying cold. The coils were cleaned. The fan runs but where do i start to isolate the problem and parts needed?… read more
Nolan Rettig
Nolan Rettig
Service Technician
High School or GED
239 satisfied customers
Samsung refrigerator/freezer. freezer quit Sat. night all
Samsung refrigerator/freezer. freezer quit Sat. night all food thawed and water on floor … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My fridge is not cold enough, the freezer is fine, it is a
My fridge is not cold enough, the freezer is fine, it is a Frigidaire side by side. I turned the setting to coldest, nothing changes. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Samsung refrig/freezer freezer works, but refrig does not.
samsung refrig/freezer freezer works, but refrig does not … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
FFPS45L3QM0 fRIGIDAIRE COMPACT REFRIGERATOR. fREEZER WORKING
FFPS45L3QM0 fRIGIDAIRE COMPACT REFRIGERATOR. fREEZER WORKING REFIRGERATOR 65 DEGREES F. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Wrf757sdem00. Fridge at around 50 degrees freezer varying
Wrf757sdem00. Fridge at around 50 degrees freezer varying somewhat -5 to 10. Rear copper pipe near compressor frosted with ice and frost. Compressor seems hotter than others I've seen. What would be c… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Freezer side of this RS2555SL - light blinking and freezer
Freezer side of this RS2555SL - light blinking and freezer portion is not working. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I have a frigidaire refrigerator/freezer. The freezer
I have a frigidaire refrigerator/freezer. The freezer freezers up (coils and all). I have previously replaced the thermostat time which worked. We are having the same problem again, so we again replac… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Model mbf 1956hew S# 12015454jc evaporator coil ices up, fan
model mbf 1956hew S# 12015454jc evaporator coil ices up, fan is working properly, … read more
Daniel
Daniel
senior service enginner
High School or GED
2,201 satisfied customers
Refrigerator and freezer are cold but freezer is not
Refrigerator and freezer are cold but freezer is not freezing. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x