How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 79445
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

The touch screen on my kitchen aid refrigerator is blank. the

Customer Question

the touch screen on my kitchen aid refrigerator is blank. the light is out on the inside, the water and ice wont work.
How do I reset
Submitted: 2 years ago.
Category: Appliance
Expert:  Tyler Z. replied 2 years ago.
Do you have a model number so I can better assist you and see what would cause your conditions?
Customer: replied 2 years ago.
Customer: replied 2 years ago.
nothing more to add
Expert:  Tyler Z. replied 2 years ago.
So the unit may just be in sabbath mode, if not then your main control board has failed on the back of the refrigerator behind the access panel so below is a link to the control board you'd need to order for your model. CLICK HERE for control board To try to get out of sabbath mode, just unplug the refrigerator for 5 minutes and plug it back in. If the interior lights and display don't start to function again, you need to order and replace that main control board I'm sorry to say.
Expert:  Tyler Z. replied 2 years ago.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?