How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 80292
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

I have a Kenmore Elite Bottom Freezer Refrigerator it collecting

Customer Question

I have a Kenmore Elite Bottom Freezer Refrigerator it collecting water in the bottom of the freezer. the freezer gasket is sealing the drain tub is open as far as I can see I put a screw driver up it as far as it would go. the frig is running fine I just get this frozen water that has to be removed every week.? help Model #795.71032.010 ser #109MRAQ00784
Submitted: 2 years ago.
Category: Appliance
Expert:  Tyler Z. replied 2 years ago.
The water only comes from the drain line so unfortunately even though the drain appears to be open, it's not. You'll want to pull everything out of the freezer and remove the back panel inside the freezer to see the drain hose. Use a hair dryer and thaw all the frost out, then shoot hot water down the drain hole with a turkey baster. Blow the drain hole out with compressed air once the ice is thawed out and then the unit should be good to go again. We are on the honor system here. Please remember to rate my service before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.
Expert:  Tyler Z. replied 2 years ago.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?