How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81886
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

Hey man we have a GE fridge, the model number is *****

Customer Question

hey man we have a GE fridge, the model number is ***** bs the express thaw is still on and we can't figure out why. we pulled the defrost heater and have 22 ohms.
Submitted: 2 years ago.
Category: Appliance
Expert:  Tyler Z. replied 2 years ago.
If the express thaw is permanently on, the issue is with the interface control board itself. Try to unplug the refrigerator for 5 minutes if you haven't tried that already. If the express thaw still won't go away, that interface board needs to be replaced. Below is a link to the part which is about $125. CLICK HERE for interface board We are on the honor system here. Please remember to rate my service before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.
Expert:  Tyler Z. replied 2 years ago.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?