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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21922
Experience:  Highly accurate diagnostician with over 30 years experience!
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The key pad on the oven quit working it has the time displayed

Customer Question

the key pad on the oven quit working it has the time displayed but none of the buttons work
Submitted: 2 years ago.
Category: Appliance
Expert:  Kelly replied 2 years ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! May I please have your model number so I am able to provide you with accurate, model specific information?
Customer: replied 2 years ago.
Customer: replied 2 years ago.
its a jennair gas downdraft slide in range
Expert:  Kelly replied 2 years ago.
Your touch panel is likely experiencing a failure. You may need to replace the control panel but there is a trick you can try first. Turn off the power to the appliance. Use a hair dryer to heat the panel up until very warm while rubbing firmly over each of the buttons. Often times, this will restore operation. Be sure to get the panel very warm but not hot enough to damage the plastic. Let me know what happens, please.
Customer: replied 2 years ago.
just in case do you know the part number for the panel?
Expert:  Kelly replied 2 years ago.
I will need the rest of the model number to get you the correct part.
Customer: replied 2 years ago.
hair dryer did not work
Expert:  Kelly replied 2 years ago.
Bummer, any change at all? Do you have the rest of the model number?