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Ask Appliance Tech Dave Your Own Question
Appliance Tech Dave
Appliance Tech Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2607
Experience:  30 years experience specializing in Whirlpool, KitchenAid and Kenmore
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My maytag epic z washer appears to be locked up mid cycle.

Customer Question

My maytag epic z washer appears to be locked up mid cycle. Shows anF- code. Water in it. Will not do anything
I unplugged it for 1 hour and no change
Submitted: 2 years ago.
Category: Appliance
Expert:  Appliance Tech Dave replied 2 years ago.
Hello, this is Dave. What is the full code? The model number would help but with the door locked I know you may not have that.
Customer: replied 2 years ago.
F-21
Customer: replied 2 years ago.
I don't have model #
Expert:  Appliance Tech Dave replied 2 years ago.
Thanks, ***** ***** a draining problem code so what you hear is likely the drain pump humming. You will need to remove the lower panel and unscrew the filter from the pump assembly to remove what is stuck in there. I will look for a video that will help you. Just a sec.
Expert:  Appliance Tech Dave replied 2 years ago.
Here you go. The first video shows clearing the pump but not how to get to it. The second one shows how to get to it. Let me know what is in there. Dave
http://www.youtube.com/watch?v=KVxAR-GqO7Y
http://www.youtube.com/watch?v=KTawgO1qKu0
Customer: replied 2 years ago.
I thought we were looking for a plugged filter?
Expert:  Appliance Tech Dave replied 2 years ago.
Correct. There is a filter down in the front to protect the pump. The first video starts out showing cleaning the filter. When you open the front of the filter housing all the water will come out so be prepared.
Customer: replied 2 years ago.
This is not working
Expert:  Appliance Tech Dave replied 2 years ago.
Are you not able to get the front panel off the washer?
Customer: replied 2 years ago.
No
Expert:  Appliance Tech Dave replied 2 years ago.
The screws are way down near the floor. If you have help you can pull it out a few inches and tilt it back and put a board etc. under to prop it up. You will be able to see the screws easier.
Customer: replied 2 years ago.
Screws will not move. Video showed replacing pump I thought we were clearing a filter?
Expert:  Appliance Tech Dave replied 2 years ago.
Yes, all you need to do it unscrew the front of the housing and clean out what is in the filter. Replacing the pump is only needed if it is damaged or had something inside you can't get out. The best tool for removing the screws is a 1/4" nut driver or socket. Is that what you are using?
Customer: replied 2 years ago.
Nut driver
Customer: replied 2 years ago.
Got screws out panel won't budge
Expert:  Appliance Tech Dave replied 2 years ago.
You need to pull it down a little first. Did you get all three screws out?
Expert:  Appliance Tech Dave replied 2 years ago.
How are you doing with the panel?