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We just bought a home with a Viking range and vipr161ss downdraft…

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We just bought a home...
We just bought a home with a Viking range and vipr161ss downdraft ventilator. The ventilator filter light is red, the other lights green. Pressing the on off button does nothing. We've unplugged and plugged it in several times and still nothing works. Ideas?
Submitted: 3 years ago.Category: Appliance
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Answered in 2 days by:
6/15/2015
Appliance Technician: Kelly, Appliance Technician replied 3 years ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,080
Experience: Highly accurate diagnostician with over 30 years experience!
Verified
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! Press and hold the filter button to reset the filter counter. That light comes on every 30 hours to remind you to replace the filter.
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Customer reply replied 3 years ago
I tried that and it didn't do anything. I tried holding it for 2, 5 and 30 seconds. The lights didn't change colors, nothing at all!
Customer reply replied 3 years ago
I also forgot to mention that it won't go up or down either.
Appliance Technician: Kelly, Appliance Technician replied 3 years ago
I believe the touch control is faulty. I can send you the service manual if you think it is something you want to attempt to repair.
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