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Is there a diagnostic mode on the ken more 26002010 top loading…

Customer Question
Is there a diagnostic mode...
Is there a diagnostic mode on the ken more 26002010 top loading washer where I could look up a code for troubleshooting? My washer is not moving off of the sensing cycle as it will stay there and just hum like it is going to burn up.
Submitted: 3 years ago.Category: Appliance
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Answered in 22 minutes by:
6/13/2015
Appliance Technician: MRANSWER, Home Appliance Technician replied 3 years ago
MRANSWER
MRANSWER, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6,160
Experience: 30 YRS EXP. FACTORY TRAINED AND AUTHORIZED ON ALL MAJOR BRANDS
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There is a test that you go thru. Watch this video on how to enter it.
https://www.youtube.com/watch?v=gY3vcPysPXE
Let me know what errors it shows.
You need to copy that link into your browser to see the video.
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Customer reply replied 3 years ago
Turning clockwise never put this model into diagnostic mode all it did was still change from cycle to cycle. What else do I need to try to retrieve codes?
Appliance Technician: MRANSWER, Home Appliance Technician replied 3 years ago
Unless you can get it into that mode then I cannot do anything else.
You must follow the turning procedure shown to enter the service mode and it must be done within 6 seconds after you first turn the knob to the right in the sequence.
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Customer reply replied 3 years ago
So I paid money for a video that doesn't apply to my model of washer which was entered into the question. I ask for a refund since your information didn't apply to my washer.
Appliance Technician: Kelly, Appliance Technician replied 3 years ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,056
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! The tech sheet for your exact model that has that information (and much more) is available below.
http://www.mediafire.com/view/n0kqt60ua55h4bd/11026002010_Tech_Sheet.pdf
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