How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22896
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

My Kenmore He2 wont start. I've replaced discharge pump (there

Customer Question

My Kenmore He2 wont start. I've replaced discharge pump (there was junk stuck in prop) and now I've replaced CCU. There was a F01 code (Status LEDs and Add Garment) now it just locks the door when I try to start. Have to manual open from pull tab. I have some appliance experience but don't know what to do next. Help.
Model 110.46462500
Submitted: 2 years ago.
Category: Appliance
Expert:  Kelly replied 2 years ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! It sounds like the control "sees" the tub as full of water. Is the pump running when the door locks? What is the part number of the control you replaced?
Customer: replied 2 years ago.
Hi Kelly, Sorry but your answer went to my junk mail and I didn't see it till now (June 24). I finally took the motor control board out (the one in the bottom rear) and found an open solder joint. I soldered and it worked! Thanks for your help.