Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Have a Bosch Axxis One washer. Brand, spanking new.

Customer Question
Hi, Have a Bosch...
Hi, Have a Bosch Axxis One washer. Brand, spanking new. Water is running into the machine when it's set to off, and during the last wash cycle, soapy water collected in the fabric softener dispenser. Why, I ask. Why. This is a brand new machine.
Submitted: 3 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 16 hours by:
6/11/2015
Appliance Technician: Kelly, Appliance Technician replied 3 years ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,975
Experience: Highly accurate diagnostician with over 30 years experience!
Verified
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! If the pressure from your home's water supply is low, it can cause the water valve to not seal properly. If the pressure is good, you will likely need to have the inlet valve replaced under warranty. How is your water pressure? May I please have your model number so I am able to provide you with accurate, model specific information?
Ask Your Own Appliance Question
Customer reply replied 3 years ago
Wae20060uc
Appliance Technician: Kelly, Appliance Technician replied 3 years ago
Thank you. Does it run a cycle fine but just fill when it is off?
Ask Your Own Appliance Question
Customer reply replied 3 years ago
Pressure is good. I can still wash, but overnight and during the day water got in there. Then during the wash cycle, water got into the fabric softener holder and wouldn't drain out. It was very soapy smelling water. We reached behind there and turned the water DOWN a bit and that worked. No water in the drum in the morning. Kelly, when I say there was water in the drum, it was FULL. I opened the door to put in some wash because I didn't see the water because it FILLED to the top of the drum. Scary. Today, no problem. But still this morning water filled in to the fabric softener thingie
Appliance Technician: Kelly, Appliance Technician replied 3 years ago
I would call to have the valves replaced under warranty. If the door pops open from the pressure of a full tub, you are going to have a real mess! The drain hoes is not sealed in the pipe is it, air allowed to get around it?
Ask Your Own Appliance Question
Customer reply replied 3 years ago
Yes, air can get in, but it was pretty far in there, so we pulled it out a bit last night.I already HAD a mess when I opened the door. It was a bit like a cartoon when water just comes pouring out. We just remodeled our bathroom and the last thing I need is for the tiles to get messed up...
Appliance Technician: Kelly, Appliance Technician replied 3 years ago
Was the drain hose down into the area where there would be water in the P trap?
Ask Your Own Appliance Question
Customer reply replied 3 years ago
No. It's a pretty tall drain
Appliance Technician: Kelly, Appliance Technician replied 3 years ago
Hmm, and the end of the drain hose was not wet on the outside? Does that drain allow the water to drain fast without filling up?
Ask Your Own Appliance Question
Customer reply replied 3 years ago
Oh yes
Appliance Technician: Kelly, Appliance Technician replied 3 years ago
Okay, it sure sounds like the water inlet valves got held open for some reason. I would request they be replaced under warranty.
Ask Your Own Appliance Question
Customer reply replied 3 years ago
I think I'll do that. We already looked online and it looks as thought we can buy them and install them fairly easily. Otherwise I'll call the ONLY guy who repairs Bosch machines. Why, though, wouldn't they leak anymore by us turning the water down to half?
Appliance Technician: Kelly, Appliance Technician replied 3 years ago
If the pressure is way high, it could cause issues, too. However, if it was that high, you would have issues elsewhere. It may have been something in the valve that was flushed through, too. Either way, I would definitely have it recorded on the warranty service records that it was an issue. Water problems can be very nasty and VERY EXPENSIVE. Make sure you keep a copy of all the service records under warranty!
Ask Your Own Appliance Question
Customer reply replied 3 years ago
I will. When you remodel a bathroom/laundry room for 14K you want it to stay looking new for a while...Thank you for your help.
Appliance Technician: Kelly, Appliance Technician replied 3 years ago
Definitely! That and the kitchen are the two most expensive remodeling projects! I would turn the valves off when not in use...just in case. Thank you.
Ask Your Own Appliance Question
Customer reply replied 3 years ago
It's hard to get to, it's sort of in a cabinet - type corner. Should have thought of that. I can get to it by leaning over the dryer which is stacked on top. It's not pretty. I'll have it looked at just to be on the safe side. Thanks!!
Appliance Technician: Kelly, Appliance Technician replied 3 years ago
I understand, hopefully no messes. Take care.
Ask Your Own Appliance Question
Customer reply replied 3 years ago
You too.
Appliance Technician: Kelly, Appliance Technician replied 3 years ago
Thank you.
Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,975
25,975 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

25,975 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My Bosch Washer Model WFMC 844 Next 8000 series fabric
My Bosch Washer Model WFMC 844 Next 8000 series fabric softener dispenser fills with water but will not drain during the cycle. We do not use fabric softener, however, at the end of the wash cycle the… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
The GE hydrowave washing machine stains my clothes when I use
The GE hydrowave washing machine stains my clothes when I use liquid fabric softener. I switched to Downy (the white - not the blue), add the fabric softener in the dispenser and add water, set the wa… read more
The Home Smithy
The Home Smithy
Home Appliance Technician
Vocational, Technical or Trade School
6,148 satisfied customers
I have whirlpool duet washer #GHW9400PLO. Initially, I had
I have whirlpool duet washer #GHW9400PLO. Initially, I had a problem with fabric softener not dispensing. I called a local appliance repair service and they came and this was their diagnoses: 1. CCU g… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have a Maytag Front load washer,Model # XXXXX The bleach
I have a Maytag Front load washer,Model # XXXXX The bleach and fabric softener cup do not empty out during any cycle. In other words the bleach and softener never get water flow to empty into the wash… read more
J1204
J1204
Service Technician
123 satisfied customers
I have a Bosch Nexxt washing machine. The fabric softener is
I have a Bosch Nexxt washing machine. The fabric softener is not dispensing. I have thoroughly cleaned the dispenser insert, but it is still not working. The dispenser fills up with water, but does no… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Maytag Neptune washer model number FAV 6800 AWQ.
I have a Maytag Neptune washer model number FAV 6800 AWQ. The fabric softener dispenser chamber will not empty during a normal operating cycle. To confirm I put a paper towel into the softener dispens… read more
The Home Smithy
The Home Smithy
Home Appliance Technician
Vocational, Technical or Trade School
6,148 satisfied customers
I have a Maytag Neptune front loader washer model # MAH6700AWW,
I have a Maytag Neptune front loader washer model # XXXXX Serial # XXXXX which I purchased new in 2006. Yesterday I washed a small load. When I put the last of my bottle of Downy fabric softener into … read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Our GE Profile Washer is 2 years old. Water collects in the
Our GE Profile Washer is 2 years old. Water collects in the Clorax dispenser. We don't use that dispenser at all. This problem began about 3 months ago. We called a GE repairman and his diagnosis was … read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have a Bosch 500 NEXXT series washing machine. I have recently
I have a Bosch 500 NEXXT series washing machine. I have recently noticed that the bin for the fabric softener is full of water. We don't use liquid fabric softener so I don't know if the dispenser fun… read more
The Famous Forry
The Famous Forry
High School or GED
615 satisfied customers
LG front loader washer model #WM2277HW. Soap dispenses with
LG front loader washer model #WM2277HW. Soap dispenses with no problems. Fabric softener sometimes dispenses and sometimes does not. Water remains in the softener recepticle. Bleach dispenses but wate… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Have a Bosch Axxis machine. Water collects in fabric softener
Have a Bosch Axxis machine. Water collects in fabric softener dispenser but not in detergent dispenser. What's wrong?… read more
servicegeek
servicegeek
service technician
High School or GED
720 satisfied customers
Were using a Bosch Nexxt Premium front loading washing machine.
We're using a Bosch Nexxt Premium front loading washing machine. It usually works correctly, but occasionally we notice that fabric softener is being dispensed during the wash cycle. Once we notice th… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
What triggers the fabric softener, which is mounted on top
What triggers the fabric softener, which is mounted on top of the agitator, to dispense the softener during the rinse cycle? On my new Kenmore machine, there is no switch to select using the softener.… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
We have a Fridgidare washer model CRWS 5700 with an automatic
We have a Fridgidare washer model CRWS 5700 with an automatic fabric softener dispenser on the agitator post. It dispenses the liquid as the first rinse starts to fill. The softener get washed out evi… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Bosch Washer....Does not dispense fabric saoftener. When wash
Bosch Washer....Does not dispense fabric saoftener. When wash is done, liquid is still in center dispenser. What do I do to correct this problem? Tom… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
The fabric softener dispenser does not flush itself on my Frigidaire
The fabric softener dispenser does not flush itself on my Frigidaire Gallery Front Loader. Can I remove the dispenser unit and flush it out?… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
All theFabric Softener remains in the dispenser after the washer
All theFabric Softener remains in the dispenser after the washer has completed all cycles. Maytag Neptune Model MAH5500BWW. The dispensers have been thoroughly cleaned and the fabric softener is in th… read more
william
william
Home Appliance Technician
Vocational, Technical or Trade Scho
3,012 satisfied customers
When the rinse cycle comes on, the softner is not dispersing
When the rinse cycle comes on, the softner is not dispersing into the washing machine...it stays in the softner dispenser in middle of drum. What do I need to do to fix this?… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x