How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22580
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

My Dometic NDA 1402 refrigerator has a Call ER 13 code flashing

Customer Question

My Dometic NDA 1402 refrigerator has a Call ER 13 code flashing in the LED window, and the unit will not turn on. My manual says this code indicates the heating element in the drain pipe is faulty. It's been sitting for 8 months. How should I proceed
Submitted: 2 years ago.
Category: Appliance
Expert:  Kelly replied 2 years ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! The service manual for your unit is available below. You will need to address the heater issue to restore normal operation. It may be connection related if it has not been used for a while.
"Er 13":
The fault is detected as "open circuit" to the heating element in the water drain.
Possible faults:
- Loose wires in cable connector that is connected to P5.
- Wrong or loose connections in the interconnection box inside the freezer compartment.
- Broken element (heating element has to be replaced)