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My refrigerator quit yesterday. The light comes on when the…

Customer Question
My refrigerator quit yesterday....
My refrigerator quit yesterday. The light comes on when the door is opened. The two temp controls for the freezer or frig are not on. I can switch from freezer to frig and nothing happens.
Submitted: 3 years ago.Category: Appliance
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Answered in 28 minutes by:
6/5/2015
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,568
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified
Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 34 Years,
and have over 100,000 in home repairs and over 60,000 phone and internet repairs under my belt.
Do you have a Volt-Ohm meter and know how to use it?
We need to test voltages to the electronic control board?
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Customer reply replied 3 years ago
Yes I have one and know how to use it.
Customer reply replied 3 years ago
I will get it out of my shop
Customer reply replied 3 years ago
ok I got it and a 1/4 inch drive set too
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
Ok Great!
on the freezer control board.
Let`s test terminal #1 gray wire to terminal #3 brown looking for 120 volts A/c
this is the control voltage to the control to run the freezer .
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Customer reply replied 3 years ago
where do I access the freezer control board? I think it is the panel inside the unit I need to take off right?
Customer reply replied 3 years ago
ok I have the panel opened in the inside where the switches are. I just discovered the freezer switch works and it will go in to freezer mode. when I switch back to refrig nothing
Customer reply replied 3 years ago
and the compressor just kicked on also
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
ok How cold is it in the unit ?
Ok The compressor kicking on is that in refrigerator mode?
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Customer reply replied 3 years ago
It is warm , no the compressor kicking on is in freezer mode. I switch back to refrig and it goes and the fan also. and the display does on come on for the refrig.
Customer reply replied 3 years ago
display does not come on, sorry typo.
Customer reply replied 3 years ago
It is starting to get cold with it set to freezer.
Customer reply replied 3 years ago
I found a gray and brown wire going the selector switch and they are both hot 120 volts each
Customer reply replied 3 years ago
so is it control board for the refrigerator side that is bad/?
Customer reply replied 3 years ago
so are you busy, it does seem like the refrigerator control board is bad to me. is there any thing else I should check before ordering the part?
Customer reply replied 3 years ago
hey are you still there
Customer reply replied 3 years ago
Well since the freezer control board is working I am just going to order a refrigerator control board. talk to ya later.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
Sorry I`m not on line 24 hours a day!
Yes it the unit will operate in the freezer mode ,but would or will not operate in the refrigerator mode then I would replace the refrigerator control .
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