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Are you familiar with the kitchenaid undercounter ice make…

Customer Question
are you familiar with the...
are you familiar with the kitchenaid undercounter ice make with the smart water valve?
Submitted: 3 years ago.Category: Appliance
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Answered in 1 minute by:
6/4/2015
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,528
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified
Thank you for requesting me and Yes I `m .
What model number do you have ?
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Customer reply replied 3 years ago
There is no model number on it that i can find
im sure it is a KUIS15 with smart water valve and optional water disposal
Customer reply replied 3 years ago
the ice maker makes ice just fine for maybe 1/2 a day to 2 days then everything goes off no error code or anything
the lights on the control panel goes off and the bin light too just like it lost main power
Customer reply replied 3 years ago
i have main power to the unit, to the transformer,both in and out, and to the control board even though the unit has shut down
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
Once you open the door it should be on the upper right inner wall just below the cutting grid.
When you say optional water disposal ,, I assume you mean the condensate drain pump.
when it shuts off do you see any standing water in the sump under the ice?
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Customer reply replied 3 years ago
i have replaced the control board, the wiring harness and the bin stat where it all started.the original complaint was the unit would just stop making ice. replacing the bin stat seemed to fix the problem for 2 days
Customer reply replied 3 years ago
i looked its missing the tag and no i see no water
Customer reply replied 3 years ago
i have bypassed the condensate pump but still the same problem
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
And when it stops have you unplugged the icemaker from the pump and plugged the icemaker directly into the electrical outlet that the pump is plugged into?
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Customer reply replied 3 years ago
yes i have
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
ok and ? does the icemaker then come on?
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Customer reply replied 3 years ago
no i did that like at first think ing that the condensate pump was out causing the problem
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
ok and once you plugged the icemaker in directly to the outlet did you test the control board of voltage to the control?
And did you test for voltage to the outlet also?
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Customer reply replied 3 years ago
yes
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
ok so then you have voltage at the control board or at the outlet ?
I asked two questions.
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Customer reply replied 3 years ago
yes both places
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
ok if you had voltage to the control! but no lights or functions with in the icemaker , do you have the console down at this time so you can do voltage tests?
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Customer reply replied 3 years ago
i am not there today
Customer reply replied 3 years ago
im thinking maybe its in the smart water valve system. but i do not know its operation
Customer reply replied 3 years ago
like maybe the sensors think it is too full of water and shuts the unit down
Customer reply replied 3 years ago
just seems odd that both the control panel lights and ice bin light would go off together
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
has no sensor that would shut the control board off.
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Customer reply replied 3 years ago
theres not much left for us to replace
Customer reply replied 3 years ago
i guess the control panel lights and ice bin light going off together should trigger some thought as to the problem
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
ok give me a few minutes to find a wire diagram if I can with out a model number.
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Customer reply replied 3 years ago
its KUIS15
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
that is not a full number only about 1/2 of a full model number .
Have you tested for voltage in and out of the transformer? it is what powers the control circuit of the control board.
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Customer reply replied 3 years ago
look at my other posts to you yes power to the transformer both in and out
Customer reply replied 3 years ago
checked even with the unit down
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
Yes you did do you remember what voltage is was out of the transformer to the control board?
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Customer reply replied 3 years ago
there were 2 voltages and both were correct it was like 18 and 9 dont remember
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
one should be 12.8 and the other 9.4 volts A/C
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Customer reply replied 3 years ago
it was
Customer reply replied 3 years ago
i looked on the side of the stepdown transforner and the voltages matched coming out of the transformer
Customer reply replied 3 years ago
does the transformer have over heat protection that may be causing the loss of power like that
Customer reply replied 3 years ago
are you there?
Customer reply replied 3 years ago
hello
Customer reply replied 3 years ago
is anyone there?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
ok with out a complete full model number I`m at a bit of a loss .
When i go to Kitchen aid they say the KUIS15 has 98 possible units that start with those numbers
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