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I have a KSC23C8EY fridg. It's not cooling the top shelves…

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I have a KSC23C8EY fridg...
I have a KSC23C8EY fridg. It's not cooling the top shelves of the fridg and there is an ice/frost buildup at the back of the lower part of the fridg. The buildup is behind the meat and product compartments. What could be causing this problem?
Tom
Submitted: 2 years ago.Category: Appliance
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Answered in 3 minutes by:
6/3/2015
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,020
Experience: 9+ years being an appliance technician with factory training.
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Usually this means you have a freon leak on this particular model. If you remove everything out of the refrigerator and you remove the lower back panel inside the refrigerator you can see the evaporator coils. The evaporator coils should be lightly frosted from top to bottom but if they are packed with ice on half of the coils and no frost on the rest of them, it means you have a freon leak and you'll need a technician to repair that. This unit is new enough that sealed systems issues will likely still be under warranty since I believe this unit is less than 5 years old.
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Customer reply replied 2 years ago
The coils are cold to the touch but there is no frost buildup on any of them. Also, while I hear what I believe is the fan running, I don't feel any air being circulated. Should there be cold air blowing from the filter vent?
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
There should be air blowing but only when the door is shut and the coils are lightly frosted. If the coils aren't lightly frosted from top to bottom then that confirms you have a freon leak unfortunately.
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Customer reply replied 2 years ago
OK, thanks.
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
No problem but I'm very sorry about the bad news today. We are on the honor system here. Please remember to rate my service before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.
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Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?
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Customer reply replied 2 years ago
No. It turns out that there is a temperature sensor malfunction. No freon leak.
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
If that were the case the coils would have been lightly frosted from top to bottom.
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