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GA-AMM My French-door refigerator's stopped running.

Customer Question
My French-door refigerator's stopped running...
My French-door refigerator's stopped running. After unplugging it for an hour I plugged it back in and am getting the following message: A flashing "PO" and a red flashing icon. Is there anything I can do here to affect a re-start now?
Submitted: 2 years ago.Category: Appliance
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Customer reply replied 2 years ago
You said someone named Bryan was waiting. I don't like the feeling I'm getting.
Answered in 8 minutes by:
6/3/2015
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago
Appliance Tech Dave
Appliance Tech Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2,677
Experience: 30 years experience specializing in Whirlpool, KitchenAid and Kenmore
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Hello, the PO stands for Power Outage. What did you do to try a restart?
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Customer reply replied 2 years ago
Unplugged for an hour or so and plugged back in.
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago
Okay, pres and hold the LOCK and MEASURED FILL buttons at the same time for 3 seconds and it should come on.
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Customer reply replied 2 years ago
There's a blue "Confirm" button also flashing but it does nothing when I push it. It sounds like the motor is trying to restart but not kicking over.
Customer reply replied 2 years ago
That didn't work. Seems the keypad isn;t working.
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago
Wen you push directly on the Confirm it should go out.
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Customer reply replied 2 years ago
As I mentioned, it appears the keypad isn't working because that is NOT an option, right now. It won't react when I push the indicator.
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago
Does pressing the MEASURED FILL button give any change?
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Customer reply replied 2 years ago
no
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago
Press the LOCK button for 3 seconds to see if the controls are locked.
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Customer reply replied 2 years ago
The keypad is not registering my touching it.
Customer reply replied 2 years ago
When I press "Lock" for 3 seconds, just like every other time, nothing happens.
Customer reply replied 2 years ago
It sounds like it's trying to start but won't kick over.Every 5 seconds.
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago
Maybe it is in Sabbath mode. Press and hold the LIGHT and OPTIONS buttons at the same time for 3 seconds.
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Customer reply replied 2 years ago
Nothing. What does the red, square icon mean?
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago
Doesn't sound normal. You may need service to determine if the control is the problem.
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Customer reply replied 2 years ago
There's a red, square icon that comes on when the PO flashes. I can't quite see what the icon is...
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago
If that is still the PO icon it won't do anything else until you confirm the outage. If it won't let you confirm you won't be able to do anything else.
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Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago
Are you pressing the actual button for the MEASURED FILL?
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Customer reply replied 2 years ago
Yes
It's not giving it up. The keypad has no response at all.
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago
Okay, I won't be of any more help, sorry.
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Customer reply replied 2 years ago
so this has cost me how much for no solution?
Customer reply replied 2 years ago
I am not paying 16 bucks.
Appliance Technician: Miel-cssm,
 replied 2 years ago
Miel-cssm
Category: Appliance
Satisfied Customers: 5
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We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. (http://www.justanswer.com/appliance/94jhn-french-door-refigerator-s-stopped-running-unplugging.html). Thank you, ***** ***** Customer Support Team.
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