How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22914
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

My ice maker isn't working. It appears to have 'frozen up',

Customer Question

My ice maker isn't working. It appears to have 'frozen up', i.e. there was a big chuck of ice that looked like it was stopping up things. I broke it away, but no ice has come out since. The part that turns still works, so I'm wondering if the water line can be frozen??
Submitted: 2 years ago.
Category: Appliance
Expert:  Kelly replied 2 years ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! The water line can indeed be frozen. The easiest way to tell is to remove the water line from the inlet valve on the back of the cabinet that leads up to the ice maker. Can you blow through that line? If not, it is frozen inside the freezer and will need to be thawed. If you can, then the water inlet valve will most likely need to be replaced. Let me know what you find.