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My frigidaire Gallery refrigerator started to not holding its…

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My frigidaire Gallery refrigerator started...
My frigidaire Gallery refrigerator started to not holding its temperature after I had a power glitch in the home. The fridge is not cold enough, staying around 46 f, the freezer is at 28f. I've tried unplugging it, settings temp but it is not getting any colder. Help
Submitted: 3 years ago.Category: Appliance
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Answered in 28 minutes by:
6/1/2015
Appliance Technician: Appliance Medic, Home Appliance Technician replied 3 years ago
Appliance Medic
Appliance Medic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 10,831
Experience: Factory Trained CFC Technician
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Welcome and thank you for your question. I will be the professional that will be assisting you.
Hi, do you hear the fan inside the freezer running? Is the fan on the back by the compressor running?
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Customer reply replied 3 years ago
I can hear sobering like a fan humming
Customer reply replied 3 years ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Appliance Technician: Appliance Medic, Home Appliance Technician replied 3 years ago
In the freezer? Is the fan on the back by the compressor running? You will need to slide the refrigerator forward to verify.
Thanks
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Customer reply replied 3 years ago
There is a humming from the back at the bottom where freezer is. It could be a fan. Sounds like something is spinning
Customer reply replied 3 years ago
There is moisture in the back panel of the fridge.
Appliance Technician: Appliance Medic, Home Appliance Technician replied 3 years ago
Are you able to slide the refrigerator out and remove the back panel?
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Customer reply replied 3 years ago
I can't at the moment. I Can do this a the next hour.
Appliance Technician: Appliance Medic, Home Appliance Technician replied 3 years ago
We need to verify that the compressor and fan next to it are running. Next the back panel inside the freezer will need to be removed if both are running.
Let m know
Thanks
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