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I have a wp french door bottom mount ref the control display…

Customer Question
I have a wp french...
I have a wp french door bottom mount ref the control display blink on and off and the door ajar alarm sounds. Read the manuel closed all doors cant get it to stop please help.
Mitch San Antonio Texas
Submitted: 3 years ago.Category: Appliance
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Answered in 27 minutes by:
6/1/2015
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,583
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified
Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 34 Years,
and have over 100,000 in home repairs and over 60,000 phone and internet repairs under my belt.
If you unplug the unit or turn the circuit breaker off for 5 min this should reset the control board memory .
Have you done that yet?
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Customer reply replied 3 years ago
no i have unplug it but not for 5 min
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
ok lets try that ant see what happens .
let me know what happens.
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Customer reply replied 3 years ago
No that did not work my phone #(###) ###-####please call or send your #
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
We can only communicate through this web site .
That is Just Answer policy.
If rebooting the control did not reset the control .
If you open the fresh food doors and push on the door light switches does the interior lights go off?
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Customer reply replied 3 years ago
Yes
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
ok now do the same to the freezer door does the freezer light go out also?
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Customer reply replied 3 years ago
no
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
ok if you play with the switch will the light then come on ?
Either the switch is faulty of the control does not see the door being closed ,so that is why you get the alarm and the blinking.
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Customer reply replied 3 years ago
the freezer lite stays on after playing with the switch
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
ok so is it on you press the switch in and the light stays on correct?
and if so do you have a Volt-Ohm meter and know how to use it to do any testing ?
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Customer reply replied 3 years ago
yes the freezer lite stay on
not sure about a volt-ohm
i will have to call a repairman out
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 years ago
ok yes if you do not have a meter or know how to use one ,then yes I would recommend calling for service.on the issue.
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