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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have lost my manual and can't recall temperature my refrigerator

Customer Question

I have lost my manual and can't recall temperature my refrigerator and freezer should be at. Both have suddenly got way too cold and iced over.
It is a big two-door stainless steel Jennair refrigerator with the freezer taking up the bottom third.
It looks to me like the model number is *****
And secondly, regarding the freezer, will I need to defrost it or will merely adjusting the temperature get rid of all the excessive ice that has started building up?
Thank you.
Claire Pickard-Cambridge
Washington DC
Submitted: 2 years ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 2 years ago.
Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 34 Years,
and have over 100,000 in home repairs and over 60,000 phone and internet repairs under my belt.
Here is a link to your use and care guide.
Page 11 is your recommended settings of 4 and 4
where is this excessive ice build up you mentioned?