How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81221
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

Can not program may tag refrigerator after mother board was

Customer Question

Can not program may tag refrigerator after mother board was put in
Submitted: 2 years ago.
Category: Appliance
Expert:  Tyler Z. replied 2 years ago.
It sounds like you ordered the wrong control board for your model. There are actually 2 control boards for this model and to know which one you need to order, you need to look at the first 2 digits of your serial number since there is a series split. Below is a link to both control boards. CLICK HERE or control board (serial 10 or 11) Part number 12920710 CLICK HERE for control board (serial 12 or higher) Part number W10310240 In the mean time you can program code 0302 and that should work, but you need to order the correct board because the ice maker won't work without the correct code.We are on the honor system here. Please remember to rate my service before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.
Customer: replied 2 years ago.
We have the exact one that came out
Expert:  Tyler Z. replied 2 years ago.
That doesn't matter. The exact one that comes out isn't the one that needs to go in anymore. They were split up later in time and the logic for some of those series was removed on the original replacement board. That is why you need to order the one listed for your series that I gave you.
Customer: replied 2 years ago.
How do we get that code in we always have a reading of h20 and ice
Expert:  Tyler Z. replied 2 years ago.
You can't put the code in without the correct board as I stated before. You have the wrong board.
Customer: replied 2 years ago.
Can we use the 0302 code for what we just baught
Expert:  Tyler Z. replied 2 years ago.
Well, sometimes you can sometimes you can't. It depends on what series you have and what board you bought
Expert:  Tyler Z. replied 2 years ago.
You just need to worry about getting the correct board for your refrigerator.
Customer: replied 2 years ago.
So when we get the correct board how do we get back to the right board.
Expert:  Tyler Z. replied 2 years ago.
I'm not sure what you're asking? Once you get the right board you just program it like the instructions state which come with the board.
Expert:  Tyler Z. replied 2 years ago.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?