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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a new Kitchen Aid French door fridge -- have had it

Customer Question

I have a new Kitchen Aid French door fridge -- have had it 7 days. It freezes soda cans once they are open (I put them back not drinking all at once). Nothing else is freezing including unopened soda cans. I called KitchenAid and they suggested raising both the fridge temp and the freezer temp slightly, but still happening. I have owned many refrigerators in my time (GE, SubZero, Bosch, Electrolux) and have never ever had this problem. Any suggestions?
Submitted: 2 years ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 2 years ago.
Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 34 Years,
and have over 100,000 in home repairs and over 60,000 phone and internet repairs under my belt.
Can I please have the Full model number of the unit to better assist you ?
And where are you setting the opened soda in the fresh food section ?