How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I have a GE side by side refrigerator model number PSB42YXASS

Customer Question

I have a GE side by side refrigerator model number PSB42YXASS and it stops cooling both the freezer side and refrigerator side. When I turn off the power, wait a few minutes and turn it back on, it starts to cool both sides. After about 30-60 mins it stops cooling. This refrigerator has hardly been used. It's about 3 years old but only I use for 1. Is it the control board?
Submitted: 2 years ago.
Category: Appliance
Expert:  repairman4734 replied 2 years ago.
Hi, my name is Farrell & I will be helping you with your problem today. Thanks for your question, it is appreciated. Everything your frig. does, is yes, the electronic control board is the culprit. Part of this electronic control board has failed, that keeps the frig. running correctly. You can purchase the part at Sears Parts and Servicenters in your area;
( 1 ) WR55X10428 electronic control board $ 179.84
To replace, you will need to pull your frig. away from the wall and unplug. Above the compressor area is a metal cover. Remove, the control is here. Be sure to move only one set of wires at a time, so you don't get mixed up. After you are done, would recommend going to the hardware store and getting a surge protector and put in the outlet and plug the frig. into that. It does provide some protection for the electronics. Hope this helps, and let me know. Farrell
Expert:  repairman4734 replied 2 years ago.
Good Evening, just wondering how you are coming on the repair of your refrigerator? Any questions, I am always here. Thanks, Farrell