How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I have a stove with matching microwave above that I love.

Customer Question

I have a stove with matching microwave above that I love. Microwave Model LMHM2017ST just manufactured in 2011 just starting malfunctioning and the only problem I see is door locking mechanism no longer working almost like a spring broke between the 2 pieces that latch on. Regardless, with door not properly secured, microwave won't function. What can I do?
Submitted: 2 years ago.
Category: Appliance
Expert:  Appliance Medic replied 2 years ago.
Welcome and thank you for your question. I will be the professional that will be assisting you.
Hi, are you talking about the part on the actual door? The two hooks on the door do not have tension when raised?
Thank you
Customer: replied 2 years ago.
Yes. No tension on hooks so door does not latch securlt enough when closed for unit to function.