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Mike. My Kenmore dishwasher (P/n W10435038B) has light but

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Hi Mike. My Kenmore dishwasher...
Hi Mike. My Kenmore dishwasher (P/n W10435038B) has light but won't start the cycle.
Submitted: 2 years ago.Category: Appliance
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Answered in 16 minutes by:
5/22/2015
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 82,666
Experience: 9+ years being an appliance technician with factory training.
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The number you have listed is a part number. Can I get the full model number to better assist you? It will start with 665 and it's located on a sticker around the frame of the tub and can be seen if you open the door. Also, you can select and change all the cycles like normal it just won't start correct?
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Customer reply replied 2 years ago
66515113K214
Yes. I can select and change all the cycles like normal. It just won't start.
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
OK let's try something really quick. Turn the dishwasher off. Choose any 3 buttons on the control panel. Press them in the following sequence, 1-2-3-1-2-3-1-2-3 with no more than 1 second between each button push. Watch the clean light. It will flash "X" amount of times, then pause 2 seconds, and flash "Y" amount of times, then pause 5 seconds and start over again.Can you tell me how many times X and Y are please?
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Customer reply replied 2 years ago
X=6 Y=4
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
OK perfect thank you. So if you press the start button does the light over the start button change at all? Does it start flashing or go solid or any indication it recognizes that you pressed the start button?
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Customer reply replied 2 years ago
The green LED for "COMPLETE" came on.
Customer reply replied 2 years ago
I hear a very soft humming noise when the door is latched. It stops when I unlatch it.
Customer reply replied 2 years ago
The float is clear.
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
OK so that sounds like the drain pump is running trying to drain water that doesn't exist inside the tub which is what happens when you get this error code. Check the float switch and make sure the float isn't stuck. If that checks good then I'd replace the control board.
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Customer reply replied 2 years ago
The switch makes an audible click.
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
OK then I would replace the control board
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Customer reply replied 2 years ago
Do you have a resource for that?
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
Below is a link to the part. CLICK HERE for control board
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Customer reply replied 2 years ago
Looks simple enough. Is this something that I can replace myself or should I get a tech?
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
If you're handy you can definitely replace it yourself, it's all plug and play.
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Customer reply replied 2 years ago
Thank you Tyler.
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
No problem and good luck.
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Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with? If not, please remember to rate my service to complete our conversation.
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Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 82,666
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Experience: 9+ years being an appliance technician with factory training.

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