Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

We have a GE refridgerator with french doors, freezer on the…

Customer Question
we have a GE refridgerator...
we have a GE refridgerator with french doors, freezer on the bottom with an ice maker and water dispenser.
at the bottom of the fridge there is one big long drawer, underneath the drawer water pools up there and freezes into a big sheet of ice.
thoughts on what could be wrong?
Submitted: 3 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 minutes by:
5/21/2015
Appliance Technician: Appliance Medic, Home Appliance Technician replied 3 years ago
Appliance Medic
Appliance Medic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 10,831
Experience: Factory Trained CFC Technician
Verified
Welcome and thank you for your question. I will be the professional that will be assisting you.
Hi, what is the model number from the sticker inside the refrigerator?
This refrigerator is most likely made by Samsung. If so, the defrost line line is blocked. The center back panel inside the refrigerator will need to be removed. Behind the panel is a small hole that the defrost drain water flows down. They have to small of a drain probe heater to prevent the hole from freezing. Unfortunately, the only way to fix this issue is to replace the drain probe to the newer longer version. The part is roughly $5. You can get it from any local appliance parts house or sears parts.
We work on the honor system here at Just Answers. Were not credited for our work until you rate our answers positively. After you rate our answers positively the question does not close. You can come back and ask follow up questions for no additional charge.
Thank you
Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Appliance Medic Your Own Question
Appliance Medic
Appliance Medic
Appliance Medic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 10,831
10,831 Satisfied Customers
Experience: Factory Trained CFC Technician

Appliance Medic is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,701 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My ice maker is working, but my water dispenser is not
My ice maker is working, but my water dispenser is not working. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
No power to ice maker. new ice maker, new secondary valve,
no power to ice maker. new ice maker, new secondary valve , and new smart valve, and good water pressure and checked door switch for continuity. Model#wrx735dbm.New ice maker arm in up position and wo… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Ice maker not working, in-door water dispenser OK. recently
ice maker not working, in-door water dispenser OK. recently replaced water filter … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My ice maker stopped working yet the water dispenser works
My ice maker stopped working yet the water dispenser works fine... all the troubleshooting conditions are met. What could be the problem?? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
My ice maker is not working. water dispenser is working, i
my ice maker is not working. water dispenser is working, i replaced my filter about four days ago. model kfxs25ryms4 … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
The freezer is not making ice cubes. Ice maker component is
the freezer is not making ice cubes. Ice maker component is not jammed (there is no ice in it), the door is closed, frig is plugged-in. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
Ice maker running water out the freezer door. Whirlpool
ice maker running water out the freezer door JA: What's the make and model? And have you checked the settings recently? Customer: whirlpool ed5pbaxvb01 JA: Do you plan on doing the work yourself? Cust… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a Maytag refrigerator with and ice maker - freezer on
I have a Maytag refrigerator with and ice maker - freezer on the bottom … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
The ice maker is leaking inside the freezer before it can
The ice maker is leaking inside the freezer before it can fill the tray, how do I make sure the water supply line is properly attached so that it fills the tray? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a whirlpool refrigerator/freezer with ice maker that
good afternoon... i have a whirlpool refrigerator/freezer with ice maker that is not making ice. it stopped for a while, then my daughter left the bottom freezer door open, so it started to work again… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The freezer is not getting cold and ice maker is not working
The freezer is not getting cold and ice maker is not working on my whirlpool refrigerator Model # WSF 26C3EXF01 … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My ice maker and water dispenser have stopped working. The
My ice maker and water dispenser have stopped working. The ice maker spilled ice all over the floor. I also changed the filter in my refrigerator, per directions. Now neither work although the refrige… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
This is the fresh food ice maker not the freezer. Does the
This is the fresh food ice maker not the freezer . Does the service diagnostic test #99 energize both valves, the primary in the back in the compressor compartment and the one in the french door ice m… read more
Melissa Martin
Melissa Martin
Senior Technician
Whirlpool , Frigidaire, Maytag, GE, LG Authorized
110 satisfied customers
Ice maker and water dispenser not working on GE model number
Ice maker and water dispenser not working on GE model number gse25hmhessheHSS. Maintenance person checked and the water line is definitely hooked up. Mistakenly I took out the ice tray without turning… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Ge refrigerator/freezer w/ ice maker. Ice maker harvests
ge refrigerator/freezer w/ ice maker. Ice maker harvests ice, but the ice bucket is frozen cubes or just a slab of ice. What is wrong? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a samsung fridge with ice maker and water dispenser.
I have a samsung fridge with ice maker and water dispenser … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,099 satisfied customers
I HAVE A FRIGIDAIRE FRESH FOOD ICE MAKER AND WATER DISPENSER
I HAVE A FRIGIDAIRE FRESH FOOD ICE MAKER AND WATER DISPENSER THAT HAS NO WATER FLOW. I AM THINKING THAT THERE IS A FROZEN LINE BUT DO NOT KNOW WHERE IT IS LOCATED. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
The ice maker is working and water dispenses, but there is a
The ice maker is working and water dispenses, but there is a water leak inside the freezer. … read more
Joel Swenson
Joel Swenson
High School or GED
3,833 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x