How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 80389
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

My Kenmore elite undercounter icemaker is not making ice.

Customer Question

My Kenmore elite undercounter icemaker is not making ice.
Submitted: 2 years ago.
Category: Appliance
Expert:  Tyler Z. replied 2 years ago.
If water is flowing over the chill plate but it's not forming a thick slab of ice, you either have a sealed system issue which you will need a technician to come fix for you, or you have lint dust build up below the icemaker. Remove the lower front panel and clean the coils below the icemaker. If it still won't make ice properly, you'll need to call a techncian out to check you freon pressure because you either have a hot gas valve leak, a freon leak, or an inefficient compressor.
Expert:  Tyler Z. replied 2 years ago.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with? If not, please remember to rate my service to complete our conversation.