How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Medic Your Own Question
Appliance Medic
Appliance Medic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 10831
Experience:  Factory Trained CFC Technician
Type Your Appliance Question Here...
Appliance Medic is online now
A new question is answered every 9 seconds

Ice maker not making ice water line is working at dispense

Customer Question

ice maker not making ice water line is working at dispenser
Submitted: 2 years ago.
Category: Appliance
Expert:  Appliance Medic replied 2 years ago.
Welcome and thank you for your question. I will be the professional that will be assisting you.
Hi,does the ice maker mold have ice in it? Can you tell what position the fingers that eject the ice out of the mold are in? Are they sticking straight up or level with the horizon?
Customer: replied 2 years ago.
there is no ice the fingers are straight up
Expert:  Appliance Medic replied 2 years ago.
Perfect. Thank you. The ice maker is bad. The fingers should not stop in that position. It's a dead give away. very common issue on these units. You need to replace part number W10377151 to fix this issue. You can get it from any local appliance parts house or sears parts. The ice maker is roughly $50.
Below is a video that shows how to replace the ice maker assembly.
We work on the honor system here at Just Answers. Were not credited for our work until you rate our answers positively. After you rate our answers positively the question does not close. You can come back and ask follow up questions for no additional charge.
Thank you

Related Appliance Questions